To: Board of Supervisors
From: Dr. Grant Colfax, Health Services Director
Report Title: Contract #23-668-4 with United Language Group, Inc.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Health Services Director, or designee, to execute on behalf of the County Contract #23-668-4 with United Language Group, Inc., a corporation, in an amount not to exceed $1,355,000 to provide translation services of written documents for the County’s Health Services Department (HSD) for the period December 1, 2025 through November 30, 2028.
FISCAL IMPACT:
Approval of this Contract will result in contractual service expenditures of up to $1,355,000 over a 3-year period and will be funded 100% by Hospital Enterprise Fund I revenues.
BACKGROUND:
This Contract meets the social needs of the County’s population by providing translation services of written documentation for County’s HSD including, but not limited to, Contra Costa Health Plan notifications, description of benefits, patient information, and medical records. HSD is mandated to provide written documents in threshold languages for County’s patients. Contractor has been providing these services since December 1, 2019.
This Contract was entered into under and subject to the following legal authorities: California Government Code §§ 26227 and 31000; Health and Safety Code § 1451. This Contract was approved by Health Services Personnel to ensure there is no conflict with labor relations. The HSD Quality Management, Utilization Management and Contract Monitor Staff meet on a regular basis to ensure monitoring and performance. This Contractor was approved by the Public Works Department’s Purchasing Division on January 14, 2026.
On November 29, 2022, the Board of Supervisors approved Contract #23-668-1 with United Language Group, Inc., in an amount not to exceed $705,000, to translate written documents for County’s HSD, for the period December 1, 2022 through November 30, 2025.
On April 15, 2025, the Board of Supervisors approved Contract Amendment #23-668-2 with United Language Group, Inc., effective September 18, 2024, to increase the payment limit by $350,000 to a new payment limit of $1,055,000, for additional translation services of written documents for County’s HSD with no change in the term.
Approval of Contract #23-668-4 will allow the Contractor to continue to provide written translation services through November 30, 2028. This Contract delay was due to extended negotiation of contract terms between Contractor and Division.
CONSEQUENCE OF NEGATIVE ACTION:
If this Contract is not approved, patients requiring written translation services will not have access to Contractor’s services.