To: Board of Supervisors
From: Anna Roth, Health Services Director
Report Title: Amendment Agreement #23-384-15 with Language Line Services, Inc.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Health Services Director, or designee, to execute on behalf of the County Contract Amendment Agreement #23-384-15 with Language Line Services, Inc., a corporation, effective November 1, 2024, to amend Contract #23-384-14, to increase the payment limit by $3,000,000, from $6,810,000 to a new payment limit of $9,810,000, to provide additional Federal and State mandated interpretation and translation services and back-up telephonic services to our Healthcare Interpreter Network (HCIN) with no change in the original term of May 1, 2020 through April 30, 2025.
FISCAL IMPACT:
Approval of this Amendment will result in additional contractual service expenditures of up to $3,000,000 and will be funded as budgeted 100% by Hospital Enterprise Fund I revenues. (No additional rates)
BACKGROUND:
This Contract allows County to meet Title VI language access regulations and Limited English Proficient (LEP) patient/client needs for the County. This Contract was entered into under and subject to the following legal authority: California Government Code §§ 31000. Health Services Personnel approved this Contract to ensure no conflicts with labor relations. This Contractor has been a part of Contra Costa Health Services providing interpretation and translations services and fostering a deep understanding of the County’s organizations mission, values, and long-term objectives since January 2006.
On May 26, 2020, the Board of Supervisors approved Contract #23-384-14 with Language Line Services, Inc., in an amount not to exceed $6,810,000, for the provision of Federal and State mandated interpretation and translation services and back-up telephonic services to our HCIN, for the period May 1, 2020 through April 30, 2025.
Approval of Contract Amendment Agreement #23-384-15 will allow the Contractor to provide additional Federal and State mandated interpretation and translation services through April 30, 2025. This Contract delay was due to an administrative oversight on behalf of the Department’s contract and budget monitoring staff. Contractor’s services are used by multiple divisions which complicated tracking.
CONSEQUENCE OF NEGATIVE ACTION:
If this Amendment is not approved, the Contractor will not be able to provide additional translation services required by State and Federal mandates.