To: Board of Supervisors
From: Marla Stuart, Employment and Human Services Director
Report Title: ADMIN - IT Contract #20-518-1 SurveyMonkey Inc. Subscription Renewal
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, or designee, to execute on behalf of the Employment and Human Services Director, a Purchase Order and related agreement with SurveyMonkey Inc. for the purchase of survey management software to provide survey capabilities for the department, in an amount not to exceed $35,528 for the period October 29, 2024 through October 28, 2026.
FISCAL IMPACT:
$35,527.04: 59% Federal; 35% State; 6% County General Fund, of which $17,364.57 is budgeted in FY 24-25 and $18,162.47 will be budgeted in FY 25-26.
BACKGROUND:
The Employment and Human Services Department (EHSD) needs to renew its survey management software that will enable the department to securely survey its customers. This enables EHSD to obtain timely and relevant information on the community it serves. SurveyMonkey provides analytic reporting that provides insight in how the Department can improve. SurveyMonkey’s Governing Service Agreement includes a limitation of liability capping liability at the amount of fees paid in the twelve (12) months prior to the claim arising. This vendor was selected per procurement requirements outlined in Administrative Bulletin 600.3.
On February 27, 2024 the Board approved item C.51 to execute a Purchase Order with SurveyMonkey Inc., for the purchase of survey management software to provide survey capabilities for the period October 29, 2023 through October 28, 2024. This action is to renew the County’s subscription for this service.
CHILDREN'S IMPACT STATEMENT:
The software provided under this purchase support all five of Contra Costa County’s community outcomes: (1) "Children Ready for and Succeeding in School"; (2) "Children and Youth Healthy and Preparing for Productive Adulthood"; (3)"Families that are Economically Self-Sufficient"; (4) "Families that are Safe, Stable and Nurturing"; and (5)"Communities that are Safe and Provide a High Quality of Life for Children and Families” by providing staff timely and accurate information about EHSD customers.
CONSEQUENCE OF NEGATIVE ACTION:
The Employment and Human Services Department will not be able to maintain is survey capability in support of the department’s customers.