To: Board of Supervisors
From: David O. Livingston, Sheriff-Coroner
Report Title: Mark43, Inc.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Sheriff-Coroner, or designee, to execute a change order to its existing contract with Mark43, Inc., with no changes to the original contract payment limit not to exceed $8,695,292, for modifications to certain services for the optimized use of their cloud-based records management systems (RMS), computer-aided dispatch (CAD) and analytics solutions for the Office of the Sheriff, and no change to the original period March 31, 2025 through March 30, 2030.
FISCAL IMPACT:
Approval of this request will result in no cost to the County. The original contract is funded through a combination of Police Service Area P6 Zone, contract cities, and General Fund. However, this change order has no additional fiscal impact.
BACKGROUND:
The Office of the Sheriff urgently needed a new CAD/RMS because the previous system had reached the end of its lifecycle and was no longer supported by the vendor. This lack of support left the system vulnerable to failures, inefficiencies, and potential security risks. An outdated CAD/RMS can hamper response times, data accuracy, and overall operational effectiveness, making it increasingly difficult for deputies and dispatchers to perform their duties efficiently. For these reasons, it was necessary to upgrade to a modern, cloud-based solution that can enhance reliability, streamline workflows, and improve inter-agency collaboration, to ensure the Office of the Sheriff remains equipped to serve the community effectively.
Mark43 is a public safety software company that provides cloud-based records management systems (RMS), computer-aided dispatch (CAD), and analytics solutions for law enforcement, fire, and emergency medical services. Use of Mark43 software allows the Office of the Sheriff to significantly modernize its public safety technology and provide a more user-friendly, efficient, and secure platform that can also improve reporting, data sharing, and response time capabilities. The software also helps streamline workflows, enhance collaboration between agencies, and support data-driven decision-making, ultimately helping our first responders operate more effectively.
The change order addresses the CAD data migration, which was inadvertently omitted from the original contract and statement of work. This change adds the CAD data migration at no cost to the Office of the Sheriff. Additionally, the Civil module has been removed from the statement of work as it will no longer be needed.
The Software License and Services Agreement includes limitation of liability and indemnification from the County to Mark43, Inc.
CONSEQUENCE OF NEGATIVE ACTION:
If the Board does not approve, the contract won’t be revised to include the CAD data migration or remove the Civil module. This could lead to delayed emergency response times, inefficient record-keeping, and compliance issues, ultimately compromising public and officer safety.