To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Purchase Order with Tone Software Corporation.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a purchase order with Tone Software Corporation, subject to the agreement between Contra Costa County and Tone Software Corporation, in an amount not to exceed $4,900 to enhance the performance, availability, and security of IT infrastructure for the period of January 1, 2026, through December 31, 2026.
FISCAL IMPACT:
The cost of this product is included in the Department’s FY 25-26 budget. 100% User Departments.
BACKGROUND:
Tone Software specializes in providing management and monitoring solutions for information technology (IT) systems, focusing on enhancing performance, availability, and security across IT infrastructures. The company is also recognized for its expertise in developing solutions for managing IBM mainframe systems.
This purchase includes the renewal of the Mail2ZOS license and software maintenance, which provides continuous 24x7 technical support, access to all product maintenance and patch releases to resolve functional issues, and entitlement to all new product versions and enhancements as they become available. Additionally, it includes certifications for all mainframe operating systems as they are released.
The agreement with Tone Software Corporation contains a limitation of Tone’s liability to the amount of fees paid by the County under the agreement.
CONSEQUENCE OF NEGATIVE ACTION:
If this purchase is not approved, support for the Mail2ZOS product will unfortunately end. This means the County would be responsible for resolving any issues that arise, including potential incompatibility with the operating system. In addition, new product license keys, required for continued operation, would no longer be available.