To: Board of Supervisors
From: Dr. Grant Colfax, Health Services Director
Report Title: Amendment Order Form #23-791-1 with Zoom Video Communications
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Health Services Director, or designee, to execute on behalf of the County an Amendment Order Form (County Contract Amendment #23-791-1) with Zoom Video Communications, Inc., a corporation, effective December 16, 2025, to increase the payment limit by $903,750, from $716,982 to a new payment limit of $1,620,732, and extend the termination date from March 30, 2026 to December 11, 2029, to provide its hosted enterprise telehealth and video conference solution and services for Contra Costa Health (CCH).
FISCAL IMPACT:
This Contract Amendment will result in additional service expenditures of up to $903,750 over a 3-year period and will be funded 100% by Hospital Enterprise Fund I.
BACKGROUND:
This Contract Amendment meets the needs of the County by providing a hosted enterprise communication solution. CCH utilizes Zoom Video Communications to provide telehealth services, patient communication, and meetings with internal and external partners and Zoom Video Communication solution services to support Contra Costa Regional Medical Center, health clinics and ancillary sites. Users are connected to and rely on this telehealth service to provide patient care to those unable to come into physical locations for health care services. This Contractor was approved by the Public Works Department’s Purchasing Division on October 8, 2025. CCH will monitor measurable service contract deliverables regarding CCH’s access to the software, maintenance, support and services in compliance with Section III(B)(7) of the Purchasing Policy. CCH Personnel approved this Contract to ensure no conflict with labor relations.
On February 28, 2023, the Board of Supervisors approved Master Subscription Agreement (County Contract #23-791), including mutual indemnification, with Zoom Video Communications, Inc., in an amount not to exceed $716,982 for the provision of its hosted enterprise telehealth and video conference solution for the period March 15, 2023 through March 30, 2026.
The Master Subscription Agreement requires the County to indemnify Zoom for: third-party claims arising out of County’s use of the Services in violation of the contract; County’s violation of any intellectual property or other right of any person; and County’s violation of any law and limits Zoom’s liability to three times the total charges paid to Zoom under the Contract in the twelve months preceding the incident giving rise to the claim. The Contract waives any right to bring a class action lawsuit.
Approval of this Amendment Order Form (County Contract Amendment #23-791-1) renews the telehealth solution and allows the Contractor to provide services through December 11, 2029.
CONSEQUENCE OF NEGATIVE ACTION:
If this Contract Amendment is not approved, CCH cannot pay the vendor for continued telehealth and video conference services, which will negatively affect the department’s ability to conduct daily business practices and patient care.