To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Purchase Order with Spok, Inc.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief information Officer, to execute a purchase order with Spok, Inc. in an amount not to exceed $32,000, subject to Spok’s February 2024 Master Services Agreement, for the maintenance of the Enterprise Alert telephone equipment at the Contra Costa Regional Medical Center, for period of July 1, 2025, through June 30, 2026.
FISCAL IMPACT:
The cost for this purchase order will be paid through the Hospital Enterprise I fund.
BACKGROUND:
The Department of Information Technology (DoIT) Telecommunications Division staff oversees the maintenance of the telephone equipment at the Contra Costa Regional Medical Center. Spok, Inc. provide critical communication alerting solutions and is the developer of the Enhanced 911 Enterprise Base Systems. Spok’s alerting and notification system offer both foundational and advanced capabilities with primary rate interface connectivity along with an emergency communication interface that ensure precise location data of emergency responders. This system plays a critical role in mitigating and preventing accidents, thereby reducing potential liabilities.
The Parties entered into a Master Service Agreement effective February 27, 2024, which contains a limitation of liability, capping Spok’s total liability to the fees paid by County to Spok in the year preceding the County’s notice of a claim. However, this limitation does not apply to Spok’s indemnification obligations, claims related to bodily injury, damage to real or personal property, or violations of HIPPAA. This purchase is being made via sole source for continuity of service.
CONSEQUENCE OF NEGATIVE ACTION:
Failure to maintain this critical system at the Contra Costa Regional Medical Center could lead to significant risks impacting the safety of the staff working within the medical center and to the patients and visitors seeking services at the medical center.