To: Board of Supervisors
From: Dr. Ori Tzvieli, Interim Health Services Director
Report Title: Contract Amendment/Extension #23-721-3 with Granicus LLC
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Interim Health Services Director, or designee, to execute on behalf of the County Contract Amendment/Extension #23-721-3 with Granicus, LLC, a limited liability company, effective June 1, 2025, to amend Contract #23-721 (as amended by Contract Amendments #23-721-1 and Contract Amendment/Extension 23-721-2), to increase the payment limit by $187,721, from $980,758 to a new payment limit of $1,168,479, and extend the termination date from September 30, 2026 to May 31, 2028 for additional software and support services for Contra Costa Health’s (CCH) website.
FISCAL IMPACT:
Approval of this Contact Amendment/Extension will result in additional expenditures of up to $187,721 and will be funded as budgeted by the department in FY’s 2025-28, by 100% by Hospital Enterprise Fund I.
BACKGROUND:
This Contract Amendment/Extension meets the needs of CCH by providing software maintenance and support concerning its primary website, cchealth.org. In June 2022, Granicus, LLC replaced CCH’s website and its 2,900 subsidiary web pages, content, and functionality, providing services to plan, develop, test, roll out, support, and host a fully moderated digital community engagement platform as manual coding over many years caused the website to become problematic to update or add to. This reimagined website and its functionality allow for lower maintenance costs, easier usability by the County and community members, and greater control by community members to get information as requested.
This Contractor was approved by the Public Works Department’s Purchasing Division on June 10, 2025. A summary of service contract deliverables, including measurable outcomes required of the vendor to be monitored by the department in compliance with Section III(B)(7) of the Purchasing Policy (AB600.3), include ongoing software updates, access to training webinars, and technical support for the County’s use of the software-as-a-service solution. This Contract was approved by Health Services Personnel to ensure there is no conflict with labor relations.
On May 24, 2022, the Board of Supervisors approved Contract #23-721 with Granicus, LLC, in an amount not to exceed $890,850, for the provision of development, support and maintenance of a new CCH website, for the period from June 1, 2022, through May 31, 2025.
On September 19, 2023, the Board of Supervisors approved Contract Amendment/Extension #23-721-1 with Granicus, LLC, to increase the payment limit by $84,908 to a new payment limit of $975,758 and extend the termination date from May 31, 2025 to September 30, 2026 for additional development, implementation, support and maintenance for the CCH website.
On May 14, 2024, the Board of Supervisors approved Contract Amendment #23-721-2 with Granicus, LLC., to increase the payment limit by $5,000 to a new payment limit of $980,758 for additional customization services for Contra Costa Health’s website with no change in the term June 1, 2022 through September 30, 2026.
Approval of this Contract Amendment/Extension #23-721-3 will allow the Contractor to provide additional website functionality, software and support services through May 31, 2028.
CONSEQUENCE OF NEGATIVE ACTION:
If this Contract Amendment/Extension is not approved, the technical support required for the ongoing functionality of CCH's primary website will not be renewed. Without this ongoing support, community member engagement and CCH's ability to provide timely information to this public-facing forum will be negatively affected.