To: Board of Supervisors
From: Marla Stuart, Employment and Human Services Director
Report Title: Approve Agreement #20-146-3 Customer Expressions Corp (Admin) for Systems Software
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Employment and Human Services Director, or designee, to execute a software and services agreement with Customer Expressions Corp. for fraud investigation systems software, in an amount not to exceed $356,550 for the period August 1, 2025 through June 30, 2028.
FISCAL IMPACT:
54% Federal, 38% State and 8% County General Funds. 38% is budgeted in FY 25-26; 31% will be budgeted in FY 26-27; and 31% will be budgeted in FY 27-28.
BACKGROUND:
The Employment and Human Services Department (EHSD) seeks to renew an agreement with Customer Expressions Corp. for the Case IQ System for Fraud Investigation System software. The Case IQ system allows EHSD to document the process of tracking and managing investigations and provide reports needed to analyze results, demonstrate trends and prevent losses.
The Board of Supervisors approved an initial agreement in the amount of $452,660 on June 5, 2018, Item C.71. The following two (2) agreements with this Vendor fell below the payment limit thresholds for staff reports. The second agreement was executed on June 1, 2021 and the third agreement on May 30, 2023.
This vendor was selected per procurement requirements outlined in Administrative Bulletin 600.3.
CONSEQUENCE OF NEGATIVE ACTION:
EHSD’s fraud investigation software will not be updated in a timely manner.
CHILDREN’S IMPACT STATEMENT:
This Agreement supports all five of Contra Costa County’s five community outcomes established by the Children’s Report Card: “(1) Children Ready for and Succeeding in School”; “(2) Children and Youth Healthy and Preparing for Productive Adulthood”; “(3) Families that are Economically Self-Sufficient”; “(4) Families that are Safe, Stable, and Nurturing”; “(5) Communities that are Safe and Provide a High Quality of Life for Children and Families”.