To: Board of Supervisors
From: David O. Livingston, Sheriff-Coroner
Report Title: Tritech Software Systems
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Sheriff-Coroner, or designee, to execute a contract with TriTech Software Systems, a Central Square Company (formerly Tiburon, Inc.), to increase the payment limit under the Master Support Agreement by $337,235 to a new payment limit of $2,438,515 to provide dispatch and records systems support for the period September 10, 2024 through September 9, 2025.
FISCAL IMPACT:
Approval of this request will result in up to $337,235 in contractual service expenditures over a 1-year period and will be funded 19% by Federal funding and 81% by the Sheriff’s Office budgeted County General Fund.
BACKGROUND:
Tritech Software Systems, a Central Square Company (formerly Tiburon, Inc.) provides the Office of the Sheriff with computer aided dispatch (CAD) and record management systems (RMS). Authorizing additional payments under the Master Support Agreement will renew support for these systems and the CopLogic reporting system that is integrated with CAD/RMS for the period of September 10, 2024 through September 9, 2025.
The CAD/RMS system is used by the Sheriff’s Dispatch Center to document calls for service and dispatch police and Sheriff's units to those calls. The system is also used by the records division to collect data required by the state. The support will allow the CAD and RMS systems to be up and running 24/7 and provide emergency assistance if the system fails. CAD/RMS and mobile systems are mission critical applications to public safety. Without Tritech Software Systems supporting their products, the Office of the Sheriff runs the risk of crashing these systems without the ability to fix it.
In September 2016, the Board of Supervisors approved an agreement with Tiburon, Inc., to license software for the Sheriff's Office 9-1-1 Dispatch and Records Management systems. The 9-1-1 CAD system is used by the Office of the Sheriff’s Dispatch Center, and the RMS is used by the entire Office of the Sheriff and the agencies that contract with the Sheriff's Office for law enforcement services. Tritech Software Systems, a Central Square Company, provides the County with software for the CAD system and RMS. This request will provide for systems maintenance and support for an additional year.
CONSEQUENCE OF NEGATIVE ACTION:
If the Board does not approve, the Office of the Sheriff would not be able to utilize Tritech Software Systems as support for the dispatch system, which could prevent the Office of the Sheriff from providing emergency assistance in the result of a system failure.