To: Board of Supervisors
From: Dr. Grant Colfax, Health Services Director
Report Title: Software and Services Agreement Amendment No. 3 with symplr software LLC
Recommendation: Recommendation of the County Administrator
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Health Services Director, or designee, to execute on behalf of the County Amendment No. 3 (#23-700-3) with symplr software LLC, a limited liability company, effective November 17, 2026, to amend Software and Services Agreement #23-700 (as amended by Amendments No. 1 and No. 2 (#23-700-1 and #23-700-2), to increase the payment limit by $121,516, from $626,804, to an amount not to exceed $748,320, for additional software licenses for NetLearning for Contra Costa Health (CCH) and recognize the company merger with no change in the successive one (1) year terms.
FISCAL IMPACT:
Approval of this Amendment No. 3 will result in additional annual expenditures of up to $121,516 as budgeted by the department and funded 100% by Hospital Enterprise Fund I.
BACKGROUND:
HealthcareSource HR, Inc. provides CCH continuing medical education software. HealthcareSource HR, Inc.’s NetLearning and Premium eLearning library meet the learning and development needs of CCH staff by providing skill assessment and e-learning for medical staff orientation and annual competency recertification assessments. The NetCompetency module allows CCH access to, assess, record, track, and report staff competencies through validation, including direct observation, demonstration, verbalization, and employee-provided evidence. NetCompetency provides hands-on skills assessment and a dictionary of about 1500 healthcare competencies with over 8700 skills. HealthcareSource HR, Inc., has provided software and support to CCH for its NetLearning and NetCompetency web-based software applications since 2021.
On June 13, 2025, HealthcareSource HR, Inc. merged into symplr software LLC. This Contractor was approved by the Public Works Department’s Purchasing Division on March 23, 2026. A summary of service contract deliverables includes target software availability of 99.5%, administrative and user support by phone, email, and online, and Contractor’s response time by severity level. This Contract was approved by Health Services Personnel to ensure there is no conflict with labor relations.
On March 2, 2021, the Board of Supervisors approved Software and Services Agreement #23-700 with HealthcareSource HR, Inc., in an amount not to exceed $270,155 for the provision of licensing their Learning Management System (LMS) for the period from March 2, 2021 through March 1, 2024.
On September 21, 2021, the Board of Supervisors approved Amendment No. 1 (#23-700-1) with HealthcareSource HR, Inc., effective June 14, 2021, to increase the payment limit by $131,740 to a new payment limit of $401,895 to add the NetCompetency software module with no change in the term from March 2, 2021 to March 1, 2024.
On June 25, 2024, the Board of Supervisors approved Amendment No. 2 (#23-700-2) with HealthcareSource HR, Inc., effective March 1, 2024, to increase the payment limit by $240,000 to a new payment limit of $641,895 and to extend the termination date to March 1, 2026, and for successive (1) year terms thereafter for additional software licenses for NetLearning for CCH.
Approval of Amendment No. 3 (#23-700-3) will allow the Contractor to provide additional software licenses for NetLearning for CCH and will continue to automatically renew for successive (1) year terms until terminated.
CONSEQUENCE OF NEGATIVE ACTION:
If this Amendment No. 3 is not approved, CCH will not be able to record, track, and report mandatory clinical education and clinical competency requirements of staff in a single system.