To: Board of Supervisors
From: David O. Livingston, Sheriff-Coroner
Report Title: AT&T Corp.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Sheriff-Coroner, or designee, to execute a contract amendment with AT&T Corp., effective November 1, 2024, to increase the payment limit by $1,150,000 to a new payment limit not to exceed $2,700,000 for onsite network engineering services, and to extend the term from December 31, 2024 to December 31, 2027.
FISCAL IMPACT:
The total cost of the contract is $2,700,000. Approval of this request will result in up to $1,150,000 increased contractual service expenditures over a 2-year period and will be funded 100% by the General Fund.
BACKGROUND:
The Office of the Sheriff has contracted with AT&T Corp. for onsite technical engineer support since January 2021. AT&T engineer support services are necessary to provide knowledge to support the full implementation of AT&T products such as, the Sheriff's Office various computer and communications networks, CAD system, records management system, and biometrics systems. These systems serve the Sheriff's Office and client agencies of Danville, Richmond, Moraga, Brentwood, and Pittsburg, as well as shares Networks with other agencies and various County departments (i.e., Alameda County, DoIT, CAO). AT&T services include troubleshooting complex issues, County and department projects rollout, and maintenance of outdated software and hardware network equipment. Note that County IT (DoIT) only orders Wide-Area Network connections through AT&T.
The Sheriff's Technical Services Division is critically constrained with a 75% network staff vacancy. Of the total 4 network positions, 3 remain vacant, despite persistent efforts to fill the vacancies with full-time County employees. This contract includes services provided by represented classifications and the County has met its obligations with the respective labor partner.
CONSEQUENCE OF NEGATIVE ACTION:
If the Board does not approve, the Sheriff’s Office network services could be subject to security compromises, ransomware, malware attacks, server and application failures. Without a fully supported network, many critical operations for the Sheriff's Office, client agencies and other County departments will stop. The extent of impact can be a non-functional 911 Dispatch Center, non-functioning computers in the Patrol vehicles and a non-functioning Jail Management System for all custody facilities.