To: Board of Supervisors
From: Dr. Grant Colfax, Health Services Director
Report Title: Contract Amendment/Extension #23-590-7 with Ivanti, Inc.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Health Services Director, or designee, to execute on behalf of the County Amendment No. 2 (Contract Amendment/Extension #23-590-7) with Ivanti, Inc. a corporation, effective June 30, 2026, to amend Contract #23-590-5, (as amended by #23-590-6), to increase the payment limit by $40,467, from $136,054, to a new payment limit of $176,521, and to extend the termination date from June 30, 2026 to June 30, 2027, to provide additional information systems incident management software, and software maintenance and support.
FISCAL IMPACT:
Approval of this Contract Amendment/Extension will result in additional annual expenditures of up to $40,467 and will be funded as budgeted by the department in FY 2026-2027, by 100% by Hospital Enterprise Fund I (Rate increase)
BACKGROUND:
This Contract Amendment/Extension meets the needs of the County by providing Contra Costa Health’s Information Systems Unit renewal of its license to use and receive maintenance for Contractors’ software applications. These applications afford the ability to electronically manage Information Systems incidents and licensing while providing easy access to administer data, scheduling, and running reports.
On September 13, 2022, the Board of Supervisors approved Contract #23-590-5 with Ivanti Inc., in an amount not to exceed $101,655, for the implementation of the Contractors’ Heat Software application, and provision of software and services for service requests and incident management administration within the Information Systems Unit for the period from July 1, 2022 through June 30, 2025.
Under Contract #23-590-5, the parties executed an End User License Agreement (EULA) providing the County with a license for the Ivanti Service Desk incident management software application, to reflect the continued provision of software maintenance and support. Under EULA, the contractor’s liability to the County is limited to the amounts paid by the county under the agreement, except for the contractor’s indemnification obligations under the agreement.
On July 8, 2025, the Board of Supervisors approved Contract Amendment/Extension #23-590-6, to increase the payment limit by $34,399 to an amount not to exceed $136,054 and to extend the termination date through June 30, 2026, for additional information systems incident management software and software maintenance.
Approval of this Amendment No. 2 (Contract Amendment/Extension #23-590-7) allows the Contractor to continue providing software maintenance and support services through June 30, 2027.
CONSEQUENCE OF NEGATIVE ACTION:
If this Contract Amendment/Extension is not approved the Contra Costa Health’s Information Unit’s Service Desk will lose access to the ticketing systems used for support tracking, which may cause disruption to staff providing services and ultimately patient care.