To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Execute a Purchase Order with Computerland of Silicon Valley for RSA Support Services.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a purchase order with Computerland of Silicon Valley in an amount not to exceed $33,500 for support services from RSA for the period of Jan 1, 2024, through December 31, 2024.
FISCAL IMPACT:
The cost of this product is included in the department’s FY 23-24 budget (100% User Departments).
BACKGROUND:
RSA is a cybersecurity company that offers a range of products and services focused on digital risk management, identity and access management, fraud prevention, and security analytics. RSA provides technical support services via phone, online support portals and access to software updates and patches, to assist organizations in troubleshooting issues, resolving technical challenges, to ensure the smooth operation of their cybersecurity solutions. The Department of Information Technology Wide Area Network (WAN) staff utilizes support services via the RSA team to help resolve trouble tickets and cases, technical issues related to application support, and product upgrades. The RSA team also assists with navigation of RSA products /services.
RSA’s End User License Agreement contains an indemnification provision from the County to RSA and a Limitation of RSA’s liability arising out of any dispute or any matter under the agreement to the amount paid by the County to RSA during the twelve months before the date that the matter or Dispute arose for the product, services, or both that are the subject of the Dispute.
This item was competitively bid, and Computerland was chosen for price, and continuity of services. Other bidders were Insight Public Sector, who had the overall best price, but utilized the Omnia Cooperative agreement, which required creation of a participating addendum for the County, and would have been cost prohibitive from a County labor standpoint. The third bidder was General Datatech, L.P., whose bid was the most expensive. All bids include a reinstatement fee, as service expired 12/31/23. The delay in getting this completed was due to new policy requirements and attaining competitive quotes.
CONSEQUENCE OF NEGATIVE ACTION:
If this purchase is not approved, DOIT WAN staff will not be able to resolve trouble tickets and technical issues related to RSA products and services.