To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Purchase Order with GoTo Technologies USA, Inc.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a purchase order with GoTo Technologies USA, Inc. in an amount not to exceed $79,200 for the renewal of LogMeIn Rescue + Mobile support for the period of September 24, 2024, through March 23, 2027.
FISCAL IMPACT:
The cost is charged to the user departments. 100% User Departments
BACKGROUND:
LogMeIn Rescue is a remote support software specializing in remote connectivity and collaboration solutions, which enables IT to securely remote access and connect to various end user devices over the internet to diagnose problems, troubleshoot software issues, configure settings, and perform tasks such as file transfers or software installations remotely. LogMeIn Mobile is an extension of the LogMeIn Rescue remote support software specifically tailored to provide technical support to mobile devices such as smartphones and tablets. The LogMeIn Rescue + Mobile is used by the Department of Information Technology (DoIT) to assist in resolving issues for all County users.
The contract with GoTo Technologies USA, Inc. contains a limitation of GoTo’s liability to the sum of the amounts paid for the applicable service during the 12 months immediately preceding the incident giving rise to the liability. This is a continuation of software currently used and the extension for 36 months provides the best cost advantage, in particular with the GoTo reseller adding 6 months on top of a typical 3-year renewal. This purchase is being made via sole source justification for continuity of service and lowest cost.
CONSEQUENCE OF NEGATIVE ACTION:
If this purchase is not approved, DoIT will be limited in the troubleshooting methodology or remote support they can provide to County department users, which could delay resolution of issues.