To: Board of Directors
From: Dr. Ori Tzvieli, Interim Health Services Director
Report Title: Contract Amendment #23-756-2 with Luma Health, Inc. (dba Luma Health Technologies)
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Interim Health Services Director, or designee, to execute on behalf of the County Contract Amendment #23-756-2 with Luma Health, Inc. (dba Luma Health Technologies), a corporation, effective June 20, 2025, to amend Contract #23-756 (which incorporates Order Form #23-756-1), to increase the payment limit by $1,351,050, from $1,680,000 to a new payment limit of $3,031,050 for successive one (1) year term(s) until terminated, for additional patient messaging software subscriptions for Contra Costa Health (CCH).
FISCAL IMPACT:
Approval of this Contact Amendment will result in additional expenditures of up to $1,351,050 and is funded 100% by Hospital Enterprise Fund I.
BACKGROUND:
This Contract Amendment meets the needs of CCH by providing a web-based communications tool connecting CCH to its patients. CCH must maintain the ability to communicate effectively with its patients under various scenarios. Messaging requirements related to population health, preventative care, digital health, and workflow documentation are examples of the need to connect directly and efficiently. Under contract #23-756, Luma Health, Inc., provides CCH access to its Luma Health Platform subscription-based software solutions and maintenance and support. This solution provides essential features such as broadcast messaging, reporting, and analytics and includes capabilities that integrate with Epic, CCH’s cloud-based electronic health record system. This solution affects CCH initiatives related to patient impact, ease of use, and data hygiene.
This Contractor was approved by the Public Works Department’s Purchasing Division on March 31, 2025. A summary of service contract deliverables, including measurable outcomes required of the vendor to be monitored by the department in compliance with Section III(B)(7) of the Purchasing Policy (AB600.3), includes hosting services, technical support the County’s use of the software under the license grant, and access to maintenance and support. This Contract was approved by Health Services Personnel to ensure there is no conflict with labor relations.
On June 21, 2022, the Board of Supervisors approved Contract #23-756 with Luma Health, Inc. (dba Luma Health Technologies), in an amount not to exceed $1,680,000 to provide software, services, and maintenance and support for Luma Health’s patient communications solution for the period June 21, 2022 through June 20, 2025.
On December 20, 2023, the Health Services Director, or designee, executed on behalf of the County Order Form #23-756-1, (under the June 21, 2022, Board of Supervisors approval) with Luma Health, Inc., Order Form #4, for additional software, services, and maintenance and support for Luma Health, Inc.’s patient communications solution with no change in the term ending June 20, 2025.
This Contract obligates the County to indemnify Luma Health, Inc. against third-party claims that arise out of the County’s use of the software and services, and a limitation of liability limiting Luma Health, Inc’s liability to an amount equal to twelve months of payments.
Approval of this Contract Amendment #23-756-2 will allow the parties to execute Amendment No. 1 to Software and Services Agreement #23-756, for additional software subscription for CCH to the Luma Health Platform Solution, a web-based communications tool regarding patient messaging requirements, through June 20, 2028 and for successive one-year period renewals, thereafter until terminated by either party with sixty (60) day advance non-renewal notice.
CONSEQUENCE OF NEGATIVE ACTION:
If this Contract Amendment is not approved, the County will lose access to these vital services, having a negative impact on holistic patient care.