To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Purchase order with SiteImprove, Inc.
Recommendation: Recommendation of the County Administrator
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a purchase order with SiteImprove, Inc. in an amount not to exceed $65,000 for the renewal of a software subscription that provides website accessibility support, analytics, and quality assurance services, subject to SiteImprove’s Master Subscription Agreement, for the period of January 7, 2027, through January 6, 2028.
FISCAL IMPACT:
The cost of this subscription is included in the department’s FY26-27 budget (100% User Departments).
BACKGROUND:
SiteImprove, Inc. provides a suite of cloud-based tools that support the County’s ongoing efforts to maintain an accessible, high-quality, and compliant public website (contracosta.ca.gov). The software continuously scans and evaluates website content for accessibility issues, including broken links, missing text, PDF accessibility errors, and other elements required for compliance.
In addition to accessibility tools, the SiteImprove platform offers analytics features that help staff monitor user behavior, key performance metrics, and overall website effectiveness. These tools assist the County in identifying areas for improvement, enhancing public engagement, and maintaining a modern and user-friendly web presence.
The renewal subscription includes website accessibility scanning, PDF auditing, content quality checks, image analysis, dynamic content monitoring, and marketing analytics features such as behavior maps, session replays, surveys, and key metrics reporting. These services together provide comprehensive monitoring and remediation resources that support ongoing compliance with accessibility laws and improve the overall digital experience for County residents.
SiteImprove’s Master Subscription Agreement obligates the County to hold SiteImprove harmless from any claims arising from the performance of the agreement.
CONSEQUENCE OF NEGATIVE ACTION:
The County will not have access to software that improves the quality of the County website (contracosta.ca.gov).