To: Board of Supervisors
From: Dr. Grant Colfax, Health Services Director
Report Title: Purchase Order with Progress Software Corporation
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, or designee, to execute on behalf of the Health Services Director, (1) a purchase order with Progress Software Corporation in an amount not to exceed $18,980, and (2) an End User License Agreement (EULA) for a web application to monitor services for the network and server team for the period from August 9, 2025 through August 8, 2026.
FISCAL IMPACT:
Approval of this purchase will result in expenditures of up to $18,980 and will be funded by Hospital Enterprise Fund I revenues.
BACKGROUND:
The web application is designed for the network and server teams to monitor services effectively. It continuously checks the heartbeat of network connectivity for switches, servers, applications, and other critical components. This tool is essential for the network team to ensure reliable connectivity and operational status as it alerts the network/server/data warehouse team of an application being down. Contra Costa Health (CCH) has been utilizing this web application as on-premises software since 2020.
On September 10, 2024 the Board of Supervisors approved item C.125 to execute purchase order #31164 with Progress Software Corporation in the amount of $9,496, and EULA for a web application to monitor services for the network and server team for the period August 8, 2024 through August 8, 2025.
The CCH IT Procurement team received a renewal request on March 11, 2025. Delays were encountered due to extended negotiations. IT Procurement is actively collaborating with the vendor and stakeholders to submit renewal requests at least 180 days in advance of expiration to prevent future delays.
The Progress Software Corporation EULA includes County indemnity and limitation of liability provisions and is governed by the laws of the State of Delaware, not California.
CONSEQUENCE OF NEGATIVE ACTION:
Failure to approve this purchase will impede CCH's Network/server/data warehouse teams to receive proactive notification of servers/applications being down and will make troubleshooting and resolution of problems a lot more difficult and slower.