To: Board of Supervisors
From: David O. Livingston, Sheriff-Coroner
Report Title: Contract with Mark43
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Sheriff-Coroner, or designee, to execute a contract with Mark43, Inc., in an amount not to exceed $8,695,292 for their cloud-based records management systems (RMS), computer-aided dispatch (CAD) and analytics solutions for the Office of the Sheriff, for the period March 31, 2025 through March 30, 2030.
FISCAL IMPACT:
Approval of this request will result in up to $8,695,292 in contractual service expenditures over a 5-year period and will be funded 100% by the Police Service P6 Zone, contract cities, and General Fund allocation if available. The payment schedule includes an initial one-time implementation cost of approximately $2.4 million, with the remaining ongoing software costs and support services of approximately $6.3 million being spread over a five-year period. The ongoing costs will be mostly offset with the elimination of current software subscription costs.
BACKGROUND:
The Office of the Sheriff urgently needs a new CAD/RMS because the current system has reached the end of its lifecycle and is no longer supported by the vendor. This lack of support leaves the system vulnerable to failures, inefficiencies, and potential security risks. An outdated CAD/RMS can hamper response times, data accuracy, and overall operational effectiveness, making it increasingly difficult for deputies and dispatchers to perform their duties efficiently. For these reasons, it is necessary to upgrade to a modern, cloud-based solution that can enhance reliability, streamline workflows, and improve inter-agency collaboration, to ensure the Office of the Sheriff remains equipped to serve the community effectively.
Mark43 is a public safety software company that provides cloud-based records management systems (RMS), computer-aided dispatch (CAD), and analytics solutions for law enforcement, fire, and emergency medical services. Use of Mark43 software will allow the Office of the Sheriff to significantly modernize its public safety technology and provide a more user-friendly, efficient, and secure platform that can also improve reporting, data sharing, and response time capabilities. The software will also help streamline workflows, enhance collaboration between agencies, and support data-driven decision-making, ultimately helping our first responders operate more effectively.
The Software License and Services Agreement includes limitation of liability and indemnification from the County to Mark43, Inc.
CONSEQUENCE OF NEGATIVE ACTION:
If the Board does not approve, failing to upgrade to a new CAD/RMS will leave the Office of the Sheriff reliant on an outdated, unsupported system, increasing the risk of system failures, data loss, and security vulnerabilities. This could lead to delayed emergency response times, inefficient record-keeping, and compliance issues, ultimately compromising public and officer safety.