To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Contract with Unify, Inc.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Chief Information Officer, or designee, to execute a contract with Unify, Inc., subject to Unify’s agreement terms, including all attachments thereto, in an amount not to exceed $360,000 to provide equipment and installation services for an upgrade to the HiPath 4000 telephone system at the Contra Costa Regional Medical Center for the term of September 1, 2024, through August 31, 2025.
FISCAL IMPACT:
The cost is funded through the Hospital Enterprise Fund I. 100% Hospital Enterprise Fund.
BACKGROUND:
On December 20, 2016, the Board authorized the Director of Health Services to execute a contract with Unify, Inc. to replace the outdated telephone technology and hardware with a new comprehensive HiPath 4000 telephone system. After nearly a decade, it is time to upgrade to the newest version of the HiPath 4000 system which will include new security features as well as a new OpenScape Deployment Service V10 system on two new virtual servers which will support 900 new telephones and SIP Stations to optimize managing the existing OS 4000 system.
The products, software and services provided by Unify, Inc. are proprietary, and parts or services obtained from other vendors will not work on this system. At this time, it is not in the best financial interest of the County or the Health Services Department to solicit bids from other vendors to purchase an entirely new telephone system. The telephone system at the Contra Costa Regional Medical Center is functioning, however, an upgrade is essential due to new and enhanced security features. This contract is being made with a sole source justification.
Contractor will be paid upon milestones achieved as part of the agreement.
Unify’s agreement includes a limitation of liability that caps liability at the amount of fees paid under the contract in the 12 months prior to the claim arising.
CONSEQUENCE OF NEGATIVE ACTION:
Without a high functioning and efficient telephone system within the Contra Costa Regional Medical Center, the patients and staff will be at risk.