To: Board of Supervisors
From: Marla Stuart, Employment and Human Services Director
Report Title: 20-589-0 (CFS) PO for 360Civic Ironwall Online Privacy Service, a web-based service to protect Personal Identifiable Information
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, or designee, to execute on behalf of the Employment and Human Services Director, a purchase order and related agreement with 360Civic in an amount not to exceed $27,225 for the purchase of IronWall Online Privacy Service a web-based service to protect the Personal Identifiable Information of employees and their families for a period of twelve (12) months from initial implementation once the County purchase order has been issued.
FISCAL IMPACT:
$27,225; 59% Federal, 35% State, 6% County, all of which is budgeted in FY 24-25.
BACKGROUND:
Child Welfare Staff are among the professionals who are at high risk of being targeted online or in real life because of their job function. The large volume of personal identifiable information (PII) available on the internet can create a potential risk to the safety of social workers. It is imperative their identities are protected to minimize threats/retaliation, or inappropriate use of information by their clients who are disgruntled due to the nature of the employee’s work.
360Civic’s IronWall Online Privacy Service has a proven ability at finding and removing Personal Identifiable Information from online databases, and to maintain that protection on an ongoing basis. Privacy status reports are updated in real-time and available 24/7 via their custom and secure online portal. A detailed onboarding process, including training on how to use and tailor the portal to the specific employee and their family, is provided, as well as ongoing support. 275 Employees and their families are then protected from improper use of their PII. This purchase order includes a service agreement that includes a limitation of liability. The vendor was selected per procurement requirements outlined in Administrative Bulletin 600.3.
CONSEQUENCE OF NEGATIVE ACTION:
The consequence of a negative action would be Child Welfare Workers being exposed to unnecessary risk due to the availability of PII to the general public.
CHILDREN’S IMPACT STATEMENT:
This contract supports all of the community outcomes established in the Children's Report Card: (1) "Children Ready for and Succeeding in School"; (2) "Children and Youth Healthy and Preparing for Productive Adulthood"; (3) "Families that are Economically Self Sufficient"; (4) "Families that are Safe, Stable and Nurturing"; and (5) "Communities that are Safe and Provide a High Quality of Life for Children and Families," by assisting individuals with training and employment services to encourage self-sufficiency.