To: Board of Supervisors
From: David O. Livingston, Sheriff-Coroner
Report Title: TriTech Software Systems, a Central Square Company (formerly Tiburon, Inc.)
Recommendation: Recommendation of the County Administrator
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Sheriff-Coroner, or designee, to execute a contract for renewal of the annual maintenance fee for a suite of software that provides dispatch and records systems support, subject to the Master Support Agreement with TriTech Software Systems, in an amount not to exceed $115,361 for the period September 10, 2026 through December 31, 2026.
FISCAL IMPACT:
Approval of this request will result in up to $115,361 in contractual service expenditure over a 3-month period and will be funded 100% by the General Fund.
BACKGROUND:
Tritech Software Systems, a Central Square Company (formerly Tiburon, Inc.) provides the Office of the Sheriff with computer aided dispatch (CAD) and record management systems (RMS). Authorizing additional payments under the Master Support Agreement will renew support for these systems and the CopLogic reporting system that is integrated with CAD/RMS for the period of September 10, 2026, through December 31, 2026.
The CAD/RMS system is used by the Sheriff’s Dispatch Center to document calls for service and dispatch police and Sheriff's units to those calls. The system is also used by the records division to collect data required by the state. The support will allow the CAD and RMS systems to be up and running 24/7 and provide emergency assistance if the system fails. CAD/RMS and mobile systems are mission critical applications to public safety. Without Tritech Software Systems supporting their products, the Office of the Sheriff runs the
risk of these systems crashing without the ability to fix it.
In September 2016, the Board of Supervisors approved an agreement with Tiburon, Inc., to license software for the Sheriff's Office 9-1-1 Dispatch and Records Management systems. The 9-1-1 CAD system is used by the Office of the Sheriff’s Dispatch Center, and the RMS is used by the entire Office of the Sheriff and the agencies that contract with the Sheriff's Office for law enforcement services. Tritech Software Systems, a Central Square Company, provides the County with software for the CAD system and RMS. This request will provide systems maintenance and support for an additional year.
This renewal requires approval from the Board of Supervisors because the Master Support Agreement contains provisions regarding warranty disclaimers, limitations of liability, and indemnification.
CONSEQUENCE OF NEGATIVE ACTION:
If the Board does not approve, the Office of the Sheriff would not be able to utilize Tritech Software Systems as support for the dispatch system, which could prevent the Office of the Sheriff from providing emergency assistance in the case of a system failure.