To: Board of Supervisors
From: Dr. Ori Tzvieli, Interim Health Services Director
Report Title: Contract #23-384-16 with Language Line Services, Inc.(dba LanguageLine Solutions)
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Interim Health Services Director, or designee, to execute on behalf of the County Contract #23-384-16 with Language Line Services, Inc. (dba LanguageLine Solutions), a corporation, in an amount not to exceed $981,000, to provide Federal and State mandated language interpretation and translation services and back-up telephonic services to our Health Care Interpreter Network (HCIN) for the County’s Health Services Department for the period from May 1, 2025 through October 31, 2025.
FISCAL IMPACT:
Approval of this Contract will result in contractual service expenditures of up to $981,000 over a six-month period and will be funded 100% by Hospital Enterprise Fund I budget.
BACKGROUND:
This Contract allows County to meet Title VI language access regulations and Limited English Proficient (LEP) patient/client needs for the County. Contractor’s services include but are not limited to, over-the-phone interpretation, testing of our in-house healthcare interpreters, acting as a back-up to our HCIN, and providing onsite interpretation and translation of written documents for the Health Services Department’s patients/clients. This Contract was entered into under and subject to the following legal authority: California Government Code §§ 31000. Health Services Personnel approved this Contract to ensure no conflicts with labor relations. Division Contract monitoring staff meet to ensure monitoring of performance measures set forth in the Contract are upheld. This Contractor has been a part of Contra Costa Health Services providing interpretation and translation services and fostering a deep understanding of the County’s organizations mission, values, and long-term objectives since January 2006. This Contractor has been approved by the Public Works Department’s Purchasing Division on April 24, 2025.
On May 26, 2020, the Board of Supervisors approved Contract #23-384-14 with Language Line Services, Inc., in an amount not to exceed $6,810,000, for the provision of Federal and State mandated interpretation and translation services and back-up telephonic services to our HCIN, for the period May 1, 2020 through April 30, 2025.
On January 14, 2025, the Board of Supervisors approved Contract Amendment #23-384-15 with Language Line Services, Inc., effective November 1, 2024, to increase in the payment limit by $3,000,000 to a new payment limit of $9,810,000, to provide additional Federal and State mandated interpretation and translation services and back-up telephonic services with no change in the term.
Approval of Contract #23-384-16 will allow the Contractor to continue to provide Federal and State mandated services and back-up telephonic services to our HCIN for the Health Services Department, through October 31, 2025. This Contractor was approved by the Public Works Department’s Purchasing Division on April 24, 2025 for the period May 1, 2025 through October 31, 2025 while the Division processes a Request for Proposal in coordination with Public Works.
CONSEQUENCE OF NEGATIVE ACTION:
If this Contract is not approved, the Contractor will not be able to provide interpretation and translation services required by State and Federal mandates.