To: Board of Supervisors
From: Marla Stuart, Employment and Human Services Director
Report Title: Salesforce with Carahsoft Technology Corp.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, or designee, to execute on behalf of the Employment and Human Services Department a purchase order and related agreement with Carahsoft Technology Corp., in an amount not to exceed $235,402 for the renewal of Salesforce Licenses, for the period July 1, 2026, through June 30, 2029.
FISCAL IMPACT:
54% Federal, 38% State, 8% County General Fund; of which $82,391 is budgeted in FY26/27, $82,391 will be budgeted in FY27/28, and $70,620 will be budgeted in FY28/29.
BACKGROUND:
The Employment and Human Services Department seeks to renew Salesforce licenses to operate with the Salesforce Customer Relationship Management System (CRM). This purchase order enables the Children and Family Services Bureau (CFS) to manage all touch points and communications with vendors that supply services for County clients. CRM will help CFS better meet the needs of the clients they serve as well as provide efficient and effective communication with the vendors contained within the system.
Salesforce Main Service Agreement contains an indemnification provision from the County to Salesforce, as well as a limitation of liability provision capping damages at the amount of fees paid in the 12 months prior to the event rise to the claim. This vendor was selected per procurement requirements outlined in Administrative Bulletin 600.3 and is covered by a NASPO Master Contract Number: AR2472.
CONSEQUENCE OF NEGATIVE ACTION:
Should the proposed action not be approved by the Board of Supervisors, the County will be limited in effectively communicating with vendors to provide services for their clients.
CHILDREN'S IMPACT STATEMENT:
This agreement supports all five of the community outcomes established in the Children's Report Card: (1) "Children Ready for and Succeeding in School"; (2) "Children and Youth Healthy and Preparing for Productive Adulthood"; (3) "Families that are Economically Self-Sufficient"; (4) "Families that are Safe, Stable and Nurturing"; and (5) "Communities that are Safe and Provide a High Quality of Life for Children and Families,” by supporting staff working directly with families and children.