To: Board of Supervisors
From: Anna Roth, Health Services Director
Report Title: Contract #26-724-14 with National Research Corporation (dba NRC Health)
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Health Services Director, or designee, to execute on behalf of County Contract #26-724-14 with National Research Corporation (dba NRC Health), a corporation, in an amount not to exceed $600,000, to provide consulting and technical assistance on patient satisfaction through measurement and improvement surveys for Contra Costa Regional Medical Center (CCRMC) and Contra Costa Health Centers for the period from July 1, 2024 through June 30, 2027.
FISCAL IMPACT:
Approval of this Contract will result in contractual service expenditures of up to $600,000 over a 3-year period and will be funded 100% by Hospital Enterprise Fund I revenues.
BACKGROUND:
The County has been contracting with National Research Corporation (dba NRC Health) since July 2011 to provide patient experience survey services as required by the State of California Medicaid 1115 Waiver Program at CCRMC. Services include mail surveys for inpatient, outpatient clinics and emergency departments, with additional email and phone surveys for outpatient providers only, with the intent to survey 100% of patient visits for up to 125 providers, including physicians and nurse practitioners.
This Contract is entered into under and subject to the following legal authorities: California Government Code §31000. This Contract was approved by Health Services Personnel to ensure there is no conflict with labor relations. This Contractor was approved by the Public Works Department’s Purchasing Division on March 27, 2024. CCRMC’s Quality Management, Utilization Management and Contract Monitor Staff meet on a regular basis to ensure monitoring and performance measures in the Contract are upheld.
In July 2023, the County Administrator approved and Purchasing Services Manager executed Contract #26-724-13 with National Research Corporation (dba NRC Health), in an amount not to exceed $195,000, to provide patient experience survey services at CCRMC and Contra Costa Health Centers for the period July 1, 2023 through June 30, 2024.
Approval of Contract #26-724-14 will allow the Contractor to continue providing patient experience survey services through June 30, 2027.
CONSEQUENCE OF NEGATIVE ACTION:
If this Contract is not approved, CCRMC and Contra Costa Health Centers will not be in compliance with California Medicaid 1115 Waiver requirements.