To: Board of Supervisors
From: Marla Stuart, Employment and Human Services Director
Report Title: 20-582-0 (Admin - IT) Purchase Order for Licenses for ServiceNow Software
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent or designee, to execute on behalf of the Employment and Human Services Department, a purchase order and related agreement with AlxTel, Inc. for the purchase of ServiceNow licenses, subject to ServiceNow's Terms of Service, in an amount not to exceed $74,100 for the period March 31, 2024, through September 30, 2024.
FISCAL IMPACT:
$74,100: 59% Federal, 35% State, and 6% County; all of which will be budgeted in FY 24-25.
BACKGROUND:
The Employment and Human Services Department (EHSD) utilizes an Information Technology (IT) help desk ticketing system to log, distribute, track and complete service requests from EHSD staff and social workers. These requests include repairing computer equipment, adding software, and correcting errors in State and other data systems.
EHSD is in the process of replacing the system purchased in 2014 with ServiceNow's cloud-based help desk software. The software is accessed using licenses. This purchase order is to request renewal of the licenses and includes a service agreement that includes a limitation of liability provision capping liability at the amounts paid in the 12 months prior to any claim arising. This staff report is late due to an administrative change for purchase order approval which in the past was handled through the Purchasing Agent via a warrant request.
CHILDREN'S IMPACT STATEMENT:
This purchase order supports the third outcome of Contra Costa County's community outcomes of the Children's Report Card, "Families that are Economically Self Sufficient".
CONSEQUENCE OF NEGATIVE ACTION:
Should the proposed action not be approved by the Board of Supervisors, the County will not be able to access ServiceNow's...
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