To: Board of Supervisors
From: Alison McKee, County Librarian
Report Title: Purchase order with Nub Games, Inc., for Library H3lp real time helpdesk software subscription through March 1, 2027
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent to execute, on behalf of the County Librarian, a purchase order with Nub Games, Inc., subject to the terms of their User Agreement, in an amount not to exceed $780 for Library H3lp real-time helpdesk software subscription for the period March 2, 2026, through March 1, 2027.
FISCAL IMPACT:
100% Library Fund
BACKGROUND:
The Library Department has used and continues to use Nub Games, Inc., for its Library H3lp real time helpdesk software platform to provide support for Library patrons through live chat.
The terms and conditions include limitation of liability and indemnifications provisions, approved by County Counsel.
CONSEQUENCE OF NEGATIVE ACTION:
If the Purchase Order is not approved, the Contra Costa County Library will not be able to provide real-time helpdesk services to its patrons.