To: Board of Supervisors
From: Alison McKee, County Librarian
Report Title: Purchase Order with Zoho Corporation ManageEngine ServiceDesk Plus OnDemand Enterprise for the Period of Three Years From the Date the Purchase Order is Issued
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent to execute, on behalf of the County Librarian, a purchase order with Zoho Corporation, subject to the terms of their Zoho Master Subscription Agreement, in an amount not to exceed $76,089 for the purchase of ManageEngine ServiceDesk Plus On Demand Enterprise Edition, for the period of three years from the date the Purchase Order is issued.
FISCAL IMPACT:
100% Library Fund.
BACKGROUND:
The Library will utilize ServiceDesk Plus as a ticketing and change management system. Currently the library utilizes an internally designed and built ticketing system that it has outgrown. The new system will allow for better service for our internal and external customers with a greater level of metrics to help improve future services. The change management functions will help track changes to the Library system and minimize downtime.
The terms and conditions include limitation of liability and indemnification language which was reviewed by County Counsel.
CONSEQUENCE OF NEGATIVE ACTION:
If the Purchase Order is not approved, Contra Costa County Library will continue to use the current system that no longer meets their needs.