Advisory Board: Contra Costa Health Plan Joint Conference Committee
Subject: 2026 Organizational Priorities
To: Joint Conference Committee (JCC) Members
From: Irene Lo, MD FACS; Chief Executive Officer (Interim)
Date: December 19, 2025
Subject: 2026 Organizational Priorities
This report provides an overview of CCHP's strategic direction for 2026, outlining the organizational priorities, focus areas, and foundational work that will guide our transformation efforts over the next year. It is intended to support shared understanding, alignment, and oversight as CCHP strengthens its role as a Managed Care Plan and within the Contra Costa Health integrated delivery system.
2025 YEAR IN REVIEW - INTRODUCTION
2025 was a foundational and transformative year for Contra Costa Health Plan (CCHP). Over the past twelve months, the organization strengthened core infrastructure, clarified leadership roles, assessed organizational needs, and deepened alignment with the broader Contra Costa Health (CCH) integrated delivery system.
A comprehensive Strength Weakness Opportunities and Threat (SWOT) analysis highlighted opportunities to improve workflow efficiency, cross-departmental coordination, data utilization, internal communication, fiscal literacy, regulatory compliance, and governance. These insights underscored the need for enhanced alignment, standardized processes, and a stronger culture of accountability across the Plan.
Alvarez & Marsal (A&M) also conducted a comprehensive analysis of CCHP's organizational structure. Their review highlighted opportunities to align with industry best practices, more clearly define roles and responsibilities, clarify expectations of leadership, and establish more appropriate spans of control. Coupled with A&M's previous operational assessment, this structural review provided CCHP with a deeper and more detailed understanding of organizational strengths and opportunities for enhancement, further informing CCHP's moderni...
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