To: Board of Supervisors
From: Marla Stuart, Employment and Human Services Director
Report Title: Contract Amendment to General Datatech, LP, for License Purchase and Implementation for an Information Technology Service Management System
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Employment and Human Services Director, or designee, to execute a contract amendment with General Datatech LP, to increase the payment limit by $72,365 to a new payment limit of $365,680 to purchase additional services for the cloud- based ServiceNow Information Technology Help Desk Management System, and to extend the contract term from December 31, 2023 to July 31, 2025.
FISCAL IMPACT:
$72,365, funded by 59% Federal, 35% State, and 6% County funds, which will be budgeted for in the FY24-25 budget.
BACKGROUND:
Employment and Human Services (EHSD) utilizes an Information Technology (IT) help desk ticketing system to log, distribute, track and complete service requests from EHSD staff and social workers. It was purchased in 2014. These requests include repairing computer equipment, adding software and correcting errors in data records.
On January 10, 2023, the Board of Supervisors approved a contract with General Datatech LP in an amount not to exceed $293,315 to purchase services and licenses for the cloud-based Information Technology Service Management System (ITSM) to replace a system purchased in 2014, for the period January 1, 2023 through December 31, 2023. This contract was executed to provide professional services and licenses to replace the existing antiquated system with ServiceNow's cloud based IT Service Management system. ServiceNow is considered best in class and is in use by government agencies like the Department of Defense and Department of Justice. ServiceNow is also the help desk provider for CalSAWS.
The purpose of this amendment is to increase the professional services for the ...
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