To: Board of Supervisors
From: Dan Mierzwa, Treasurer-Tax Collector
Report Title: APPROVE and AUTHORIZE the Treasurer-Tax Collector or designee to execute a contract with LiveHelpNow, live chat software, on the County website for the period of December 1, 2024, through November 30, 2025
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Treasurer-Tax Collector or designee to execute a contract with LiveHelpNow, in an amount not to exceed $2,268 to enhance communication with the public through live chat software on the County website for the period of December 1, 2024, through November 30, 2025, and for successive one (1) year renewal terms thereafter until terminated for software licenses and subscription services for LiveHelpNow chat system.
FISCAL IMPACT:
Approval of this request will result in up to $2,268 in contractual expenditures over a 1-year period and will be funded 100% from the General Fund.
BACKGROUND:
The Treasurer-Tax Collector’s Office would like to incorporate LiveHelpNow’s live chat software onto the website to enhance communication with the public. This tool would allow real-time interaction between visitors and office personnel, providing quick and personalized assistance. Whether answering questions, offering guidance, or resolving issues, live chat ensures an efficient and user-friendly experience, complementing other communication channels, including translating to multiple languages, and improving overall accessibility.
This contract includes a limitation of liability provision and an indemnification statement to the County.
CONSEQUENCE OF NEGATIVE ACTION:
If the contract is not approved, the Treasurer-Tax Collector’s Office will miss the opportunity to grow and adapt to evolving communication needs, leaving taxpayers without timely support, and delaying effective engagement.