To: Board of Supervisors
From: Dr. Grant Colfax, Health Services Director
Report Title: Contract Amendment #26-724-15 with National Research Corporation (dba NRC Health)
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Health Services Director, or designee, to execute on behalf of County Contract Amendment #26-724-15 with National Research Corporation (dba NRC Health), a corporation, effective December 1, 2025, to amend Contract #26-724-14 to provide additional patient satisfaction survey services, as required by the California Department of Public Health, for Contra Costa Regional Medical Center (CCRMC) and Contra Costa Health Centers with no change in the payment limit of $600,000 or term ending June 30, 2027.
FISCAL IMPACT:
Approval of this Contract will not impact the payment limit of $600,000 and is funded 100% by Hospital Enterprise Fund I revenues. (No rate increase)
BACKGROUND:
The County has been contracting with National Research Corporation (dba NRC Health) since July 2011 to provide patient experience survey services as required by the State of California Medicaid 1115 Waiver Program at CCRMC. Services include mail surveys for inpatient, outpatient clinics and emergency departments, with additional email and phone surveys for outpatient providers only, with the intent to survey 100% of patient visits for up to 125 providers, including physicians and nurse practitioners.
This Contract is entered into under and subject to the following legal authorities: California Government Code ?31000. This Contract was approved by Health Services Personnel to ensure there is no conflict with labor relations. CCRMC's Quality Management, Utilization Management and Contract Monitor Staff meet on a regular basis to ensure monitoring and performance measures in the Contract are upheld. This Contractor was approved by the Public Works Department's Purchasing Division on March 27, 2024.
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