Advisory Board: Contra Costa Health Plan Community Advisory Committee (CAC) Members
Subject: Medi-Cal Renewal
Presenter: Krista Holguin, Medi-Cal Program Analyst
BACKGROUND
Contra Costa Health Plan (CCHP) is required to gather Medi-Cal member feedback through the CAC on several topics mandated by the California Department of Health Care Services (DHCS).
Annual Medi-Cal Renewal is a required area of review to ensure CCHP services are accessible, culturally competent, and meeting the needs of our members. The purpose of this item is to inform the Committee of the importance of renewing every year, staying covered staying healthy and soliciting members’ feedback on this topic.
SUMMARY / DISCUSSION
Presentation Overview: Medi-Cal Renewal Awareness and Assistance
Each year, Medi-Cal members are required to complete a renewal packet to maintain their health coverage eligibility. Members should look for the renewal packet in the mail, complete and submit it before the due date, and ensure that their contact information is current to avoid delays or missed communications.
Requested Feedback: CAC members are asked to provide feedback regarding:
• Renewal process - how difficult is the renewal packet to complete?
RECOMMENDATION & NEXT STEPS
This is an informational item only; no formal action or vote is requested.
The presenter will collect CAC member comments during the meeting and incorporate feedback into program or policy development, as applicable. All feedback will be recorded in the meeting minutes to maintain a public record of advisory input.