To: Board of Supervisors
From: Marla Stuart, Employment and Human Services Director
Report Title: ADMIN IT – 20-772-0 Purchase Order with General Datatech, L.P.
Recommendation: Recommendation of the County Administrator
/
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent or designee, to execute on behalf of Employment and Human Services Department, a purchase order with General Datatech, L.P., an authorized reseller, in an amount not to exceed $310,846 for the purchase of ServiceNow licenses for use in the ServiceNow workflow management system, for the period October 1, 2026, through September 30, 2027.
FISCAL IMPACT:
54% Federal, 38% State, and 8% County, all of which is budgeted in FY 26-27.
BACKGROUND:
In response to the Employment and Human Services Department's (EHSD) need for a workflow management system, ServiceNow was selected through Request for Proposal 2402-746. The Board approved EHSD’s use of ServiceNow for IT management on September 9, 2025 (C.41). ServiceNow software is accessed using licenses, which currently include: ServiceNow Business Stakeholder User (used by IT Helpdesk for its ticketing system); ServiceNow Customer Service Management Professional with App Engine (used by CalSAWS and App Support teams); and the ServiceNow FedRAMP Premium for Production/Non-Production Instances-GCC (also used by CalSAWS and App Support teams). Additional licenses are now required for the Contract Management Pro team.
This purchase order includes a Terms and Conditions agreement that includes an indemnification clause. This purchase order is covered by National Association of State Procurement Officials Contract #AR2472.
This action seeks to request a purchase order with General Datatech, L.P., a vendor which will provide additional ServiceNow licenses for EHSD. This vendor was selected per procurement requirements outlined in Administrative Bulletin 600.4.
CHILDREN'S IMPACT STATEMENT:
This purchase order supports all five (5) of the commu...
Click here for full text