To: Board of Supervisors
From: Ken Carlson, District IV Supervisor
Report Title: APPROVE and AUTHORIZE each Supervisorial District Office to be staffed with up to six (6) support staff at the discretion of each District Supervisor.
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE each Supervisorial District Office to be staffed with up to six (6) support staff at the discretion of each District Supervisor.
FISCAL IMPACT:
Up to $548,882, including $68,494 in employer share of pension costs. This estimate reflects the fiscal impact of adding three (3) additional, full-time staff at the BOS Specialist II level. This is the staffing complement that would bring each Supervisorial District office to six (6) total staff.
BACKGROUND:
The operational demands on Board of Supervisors' offices have increased substantially due to changes in technology, public expectations, regulatory requirements and increased work on regional boards and commissions. The scope and complexity of work performed by staff in Board offices has expanded beyond historical staffing models. Currently, two (2) Supervisorial District Offices are authorized to have 6.0 FTE and three (3) are authorized to have 5.0 FTE.
Constituent communication has evolved from primarily in-person, telephone, and written correspondence to continuous engagement across multiple digital platforms, including email, online service requests, and social media. These changes have increased both the volume of constituent contacts and expectations for timely responses, requiring additional staff capacity to manage intake, coordination, and follow-up.
County constituent casework has also grown more complex, involving coordination with multiple County departments, city, state and federal agencies, and external service providers. Many issues now require specialized knowledge of program eligibility, regulatory requirements, and interagency processes, result...
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