To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Purchase Order with BMC Software, Inc.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a Purchase Order with BMC Software, Inc., subject to their End User License Agreement, in an amount not to exceed $11,000 for the purchase of Track-It! software, for the period of October 31, 2025, through October 30, 2026.
FISCAL IMPACT:
The cost of this product is included in the Department’s FY 25-26 budget. 100% User Departments.
BACKGROUND:
The Department of Information Technology (DoIT) intends to renew its BMC Track-It! software license, which is utilized by DoIT as well as other County departments. Developed by BMC Software, Track-It! is an IT help desk management tool that enables DoIT to efficiently manage internal support requests, maintain comprehensive visibility of IT assets, and ensure operational compliance.
The BMC End User License Agreement includes a limitation of liability clause that caps BMC’s liability to the total amount the County paid for the specific licenses related to the claim.
CONSEQUENCE OF NEGATIVE ACTION:
If Track-It! is not renewed, DoIT may face challenges in efficiently managing internal support requests and maintaining visibility of IT assets.