To: Board of Supervisors
From: David O. Livingston, Sheriff-Coroner
Report Title: Quest Software, Inc.
Recommendation: Recommendation of the County Administrator
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Sheriff-Coroner, or designee to execute a contract with Quest Software, Inc. to provide KACE software updates and vendor support for the Office of the Sherrif, in amount not to exceed $23,326 for the period September 1, 2026, through November 16, 2027.
FISCAL IMPACT:
Approval of this request will result in up to $23,326 in expenditure and will be funded 100% by the department’s existing General Fund allocation.
BACKGROUND:
KACE by Quest Software, Inc. is a systems management software application. KACE is used by the Office of the Sheriff’s Technical Services Division to track IT work items and assign issues. It allows for information to be centrally collected, updated, and easily searchable. It is a ticketing system for the helpdesk team and functions as a device-tracking tool, a deployment tool, and a knowledge-base repository.
This agreement allows the Sheriff’s Office to renew vendor support to ensure that software updates and issues are appropriately addressed by the manufacturer. Quest Software, Inc. does not sell directly to customers; therefore, KACE will be purchased through Insight Public Sector, Inc., a third-party reseller.
This software Transaction Agreement includes indemnification and limitation of liability provisions.
CONSEQUENCE OF NEGATIVE ACTION:
If the Board does not approve, there will be no vendor support. This will significantly impact to operational efficiency due to the inability to centrally assign, prioritize and track the services that IT provides. More staff would be needed to deploy updates to PCs and servers.