Advisory Board: CCHP Joint Conference Committee
Subject: Report from Quality and Health Equity
Presenter: Jersey Neilson
Contact: Norman Hicks
Information:
Background
CCHP is required to implement and maintain a Quality Improvement and Health Equity Committee (QIHEC). The QIHEC is led jointly by CCHP's Medical Director (or designee) and CCHP's Chief Health Equity Officer and must include participation from a broad range of network providers. The QIHEC is responsible for directing and overseeing all Quality Improvement and Health Equity program activities.
On a quarterly basis, CCHP is required to submit a written summary of QIHEC activities to its Governing Board, DHCS, and make these reports publicly available on its website.
Summary
During Q4, CCHP advanced significant work across NCQA accreditation, compliance audits, quality measurement, and population health. CCHP successfully submitted all documentation for the NCQA Health Plan Accreditation ahead of the December 9 deadline. Initial issues that were identified during initial review were resolved satisfactorily. File review is to take place in February, with final results expected by the end of Q1. The plan also submitted the Corrective Action Plan for MY2023 Health Equity and Quality Measure Set (HEQMS) to DMHC. CCHP analyzed the results of the ECHO survey, which showed improved satisfaction across multiple domains, and has completed fielding of the Case Management and Language Access Surveys. Results of these surveys will be forthcoming.
Performance Improvement Projects continued with measurable outreach results: nearly 300 calls for well-care visits (5.6% completion), 1,217 calls for cervical cancer screening (8.5% completion), and targeted outreach for African American and Pacific Islander members. Additional efforts included lead screening outreach for children under age two and biweekly case reviews under the IHI-Behavioral Health Collaborative with Contra Costa Behavioral Health, Public Health, and Ka...
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