To: Board of Supervisors
From: Dr. Grant Colfax, Health Services Director
Report Title: Contract Amendment/Extension #23-384-19 with Language Line Services, Inc.(dba LanguageLine Solutions)
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Health Services Director, or designee, to execute on behalf of the County Contract Amendment/Extension #23-384-19 with Language Line Services, Inc. (dba LanguageLine Solutions), a corporation, effective January 1, 2026, to amend Contract #23-384-16 (as amended by Contract Amendment/Extension #23-384-18), to increase the payment limit by $3,645,000, from $1,962,000 to a new payment limit of $5,607,000, and to extend the termination date from March 31, 2026 to March 31, 2027, for additional Federal and State mandated language interpretation and translation services and back-up telephonic services for the Health Services Department's Health Care Interpreter Network (HCIN).
FISCAL IMPACT:
Approval of this Contract Amendment/Extension will result in additional expenditures of up to $3,645,000 and will be funded 100% by Hospital Enterprise Fund I budget. (No rate increase)
BACKGROUND:
This Contract allows County to meet Title VI language access regulations and Limited English Proficient (LEP) patient/client needs for the County. Contractor's services include but are not limited to, over-the-phone interpretation, testing of our in-house healthcare interpreters, acting as a back-up to County's HCIN, and providing onsite interpretation and translation of written documents for the Health Services Department's patients/clients. This Contract was entered into under and subject to the following legal authority: California Government Code ?? 31000. Health Services Personnel approved this Contract to ensure no conflicts with labor relations. Division Contract monitoring staff meet to ensure monitoring of performance measures set forth in the Contract are upheld. This ...
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