To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Work Order with Microsoft Corporation
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Chief Information Officer, or designee, to execute a contract with Microsoft Corporation, in an amount not to exceed $240,000 for a work order to provide Microsoft Unified Support services, subject to the terms of the Microsoft Master Services Agreement dated June 12, 2002, for the period of December 12, 2025, through December 11, 2026.
FISCAL IMPACT:
The cost of this product is included in the Department’s FY 25-26 budget. 100% User Departments.
BACKGROUND:
The Department of Information Technology (DoIT) initiates the renewal of Microsoft Support each year. Microsoft Enterprise Service Contract provides Unified Advance Support which is essential for the ongoing operation of many of the County’s desktop computers and servers. The County is party to a Microsoft Master Services Agreement (MSA) dated June 12, 2002, that is extended each year for continued support services through work orders issued subject to the MSA.
The Microsoft Master Services Agreement contains a limitation of liability in which Microsoft’s liability is limited to the amount paid by County for the services that have given rise to the claim.
This purchase is being made under sole source justification for continuity of service. The sole source was approved by Purchasing on November 5, 2025.
CONSEQUENCE OF NEGATIVE ACTION:
This support is a critical component to maintaining the County’s workstations and servers. Without it, DoIT may be unable to resolve issues that arise during normal County business.