To: Board of Supervisors
From: Lori Cruz, Child Support Services Director
Report Title: Purchase Order with Five9, Inc.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, or designee, to execute on behalf of the Director of Child Support Services, a purchase order with Five9, Inc. in an amount not to exceed $1,080 for Call Center Services Software for the period July 1, 2024, through June 30, 2025.
FISCAL IMPACT:
This project will be fully funded by allocations from the Federal Government at 66% and the State of California at 34%.
BACKGROUND:
The Department of Child Support Services utilizes Five9 cloud contact center software to support customer engagement. The software facilitates effective operations and simplifies the complexities of running a contact center. This helps in supporting communication and facilitation of child support services available in Contra Costa County.
The Terms and Conditions of the purchase order include a Limitation of Liability and Indemnification provision approved by County Counsel.
CONSEQUENCE OF NEGATIVE ACTION:
If this action is not approved, the department will have difficulty completing business operations and marketing outreach for Child Support Services.