To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Approve and authorize a purchase order with Insight Public Sector.
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a purchase order with Insight Public Sector in an amount not to exceed $27,000 for support services from RSA for cyber security solutions, subject to the terms of RSA's End User License Agreement, for the period of Jan 1, 2025, through December 31, 2025.
FISCAL IMPACT:
The cost of this product is included in the Department's FY 24-25 budget. 100% User Departments.
BACKGROUND:
RSA is a cybersecurity company that offers a range of products and services focused on digital risk management, identity and access management, fraud prevention, and security analytics. RSA provides technical support services via phone, online support portals and access to software updates and patches, to assist organizations in troubleshooting issues, resolving technical challenges, to ensure the smooth operation of their cybersecurity solutions. The Department of Information Technology Wide Area Network (WAN) staff utilizes support services via the RSA team to help resolve trouble tickets and cases, technical issues related to application support, and product upgrades. The RSA team also assists with navigation of RSA products /services.
RSA's End User License Agreement contains an indemnification provision from the County to RSA and a Limitation of RSA's liability to the amount paid by the County to RSA during the twelve months before the date that the matter or Dispute arose for the product, services, or both that are the subject of the Dispute. This item was competitively bid, with Insight Public Sector being the lowest cost provider and awarded.
CONSEQUENCE OF NEGATIVE ACTION:
If this purchase is not approved, DoIT WAN staff will no...
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