To: Board of Supervisors
From: Lori Cruz, Child Support Services Director
Report Title: MOU with Butte County Call Center
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Director of Child Support Services, or designee, to execute a Memorandum of Understanding, including indemnification language, with Butte County Department of Child Support Services to provide call center services for the period July 1, 2024 through June 30, 2025.
FISCAL IMPACT:
This project will be fully funded by Butte County Child Support Services with allocations from the Federal Government at 66% and State of California at 34%. There is no cost to Contra Costa County DCSS.
BACKGROUND:
The Department of Child Support Services utilizes Butte County Call Center services in answering incoming phone calls, providing general information to case participants, employers, and title companies, updating participant data, and making activity log.
The MOU includes indemnification language approved by County Counsel.
CONSEQUENCE OF NEGATIVE ACTION:
If this action is not approved, the department will not have call center services to best serve its customers.