To: Board of Supervisors
From: David O. Livingston, Sheriff-Coroner
Report Title: Quest Software, Inc.
☒Recommendation of the County Administrator ☐ Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Sheriff-Coroner, to execute a purchase order with Quest Software, Inc. to provide KACE software updates and vendor support services for the Office of the Sheriff, in an amount not to exceed $8,824, for the period October 10, 2025 through August 9, 2026.
FISCAL IMPACT:
Approval of this request will result in up to $8,824 in contractual service expenditures over a 1-year period and will be funded 100% by the General Fund.
BACKGROUND:
KACE by Quest Software, Inc. is a systems management software application. KACE is used by the Office of the Sheriff Technical Services Division to track IT work items and assign issues. It allows for information to be centrally collected, updated and easily searchable. It is a ticketing system for the helpdesk team, and also functions as a device tracking tool, a deployment tool and a knowledge base repository.
This agreement allows the Office of the Sheriff to renew vendor support to ensure software updates and issues can be appropriately addressed by the manufacturer. Quest Software, Inc. does not sell direct to customers, therefore KACE will be purchased through DLT Solutions, LLC., a third-party reseller. (Note: DLT Solutions, LLC was bought out by TD Synnex but still operates under DLT Solutions, LLC)
This Software Transaction Agreement includes a limitation of liability and indemnification from the County to Quest Software, Inc.
CONSEQUENCE OF NEGATIVE ACTION:
If the Board does not approve, there will be no vendor support. This will cause a significant impact to operational efficiency due to the inability to centrally assign, prioritize and track the services that IT provides. More staff would be needed to deploy updates to PCs and servers.