To: Board of Supervisors
From: Dr. Ori Tzvieli, Interim Health Services Director
Report Title: Contract #27-875-9 with Clarity Software Solutions, Inc.
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Interim Health Services Director, or designee, to execute on behalf of the County Master Services Agreement (Contract #27-875-9) with Clarity Software Solutions, Inc., a corporation, in an amount not to exceed $3,000,000, for hosted software and support services for Contra Costa Health Plan (CCHP) member communication materials for the period from June 1, 2025, through May 31, 2030, and for successive (1) year terms thereafter until terminated under the agreement.
FISCAL IMPACT:
This Contract will result in contractual service expenditures of up to $3,000,000 over a five-year period and will be funded 100% by Costa Health Plan Enterprise Fund II.
BACKGROUND:
This Contract meets the needs of CCHP by providing a Web System application to support the management, production, and presentment of CCHP member communication materials. CCHP requires a Document Management and Tracking system specially designed for producing, printing, and distributing Member communications that meet all federal and state regulatory requirements., Clarity Software Solutions, Inc.'s Web System application offers an end-to-end web-based software platform tailored to the unique compliance and operational needs of Medi-Cal and Dual Eligible Special Needs Plans (D-SNP) Medicare Advantage plans that can integrate into CCHP's Electronic Health Records system, Epic. CCHP must comply with Centers for Medicare and Medicaid Services regulations outlined in 45 CFR Parts 422, 423, and 417 to ensure a compliant, and efficient, Member communication process. Additionally, under California's Knox-Knee Health Care Service Plan Act (Health & Safety Code ? 13431.5), CCHP must maintain an enrollment system that safeguards consumer prote...
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