To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Service Order Form with Nautilus Data Technologies
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Chief Information Officer, or designee, to execute a Service Order Form with Nautilus Data Technologies in an amount not to exceed $79,000, subject to the September 19, 2023, Master Service Agreement with Nautilus, to provide data center services for the County's Disaster Recovery Site for the period of September 1, 2025, through August 31, 2026, and for annual periods thereafter in the absence of termination by either the County or Nautilus.
FISCAL IMPACT:
The cost of this product is included in the Department's FY 25-26 budget. 100% User Departments.
BACKGROUND:
The Department of Information Technology (DoIT) maintains and operates the County's primary data center, which provides critical services to the County that must be continuously available in the event of a natural disaster including earthquakes, fire, and floods. Acknowledging the essential nature of these services, DoIT successfully established a disaster recovery data center in September 2023 to ensure uninterrupted operations in the event the primary data center in Martinez becomes unavailable.
DoIT established several requirements for the County's Disaster Recovery Data Center. It must have geographic separation from the primary data center located in Martinez, it must guarantee a minimum of 99.99% uptime and availability, DoIT staff must be able to access the facility 24x7 to maintain County equipment, and it must be monitored and secured on a 24x7 basis. Beginning in October 2022, DoIT conducted an analysis of several possible locations that could meet the County's needs to serve as the County's disaster recovery site. These included data centers operated by the State of California, three neighboring county governments that met the ...
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