To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Purchase Order with GoTo Technologies, USA, Inc.
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a purchase order with GoTo Technologies USA, Inc. in an amount not to exceed $26,400 for the renewal of LogMeIn Rescue + Mobile support for the period of September 24, 2023, through September 23, 2024.
FISCAL IMPACT:
The cost is charged to the user department. (100% User Departments)
BACKGROUND:
LogMeIn Rescue is a remote support software specializing in remote connectivity and collaboration solutions, which enables technicians to remotely access and control various end user devices over the internet to diagnose problems, troubleshoot software issues, configure settings, and perform tasks such as file transfers or software installations remotely. LogMeIn Mobile is an extension of the LogMeIn Rescue remote support software specifically tailored to provide technical support to mobile devices such as smartphones and tablets. The LogMeIn Rescue + Mobile is used by the Dept of Information Technology Network Services team to assist in resolving issues for all County users.
The contract with GoTo Technologies USA, Inc. contains a limitation of GoTo's liability to the sum of the amounts paid for the applicable service during the 12 months immediately preceding the incident giving rise to the liability. The purchase order will be effective as of September 2023 to allow for incidental services and billing that occurred in between the prior service term and the delayed execution of the current agreement, for which the causes of the delay have been remedied for future terms.
CONSEQUENCE OF NEGATIVE ACTION:
If this purchase is not approved the DoIT Network Services team will be limited in the type or remote support they can provide to Co...
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