To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Purchase Order with BMC Helix, Inc.
Recommendation: Recommendation of the County Administrator
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a Purchase Order with BMC Helix, Inc., in an amount not to exceed $15,000 subject to BMC’s End User License Agreement, for the purchase of Track-It software for the period of October 31, 2026, through October 30, 2027.
FISCAL IMPACT:
The cost of this product is included in the Department’s FY 26-27 budget. (100% User Departments)
BACKGROUND:
The Department of Information Technology (DoIT) intends to renew its BMC Track-It software license, which is utilized by DoIT as well as other County departments. Developed by BMC Helix Inc, Track-It is an IT help desk management tool that enables DoIT to efficiently manage internal support requests, maintain comprehensive visibility of IT assets, and ensure operational compliance. The system also supports County operations by tracking IT tickets, managing inventory, and streamlining procurement workflows, allowing departments to maintain accurate asset records and ensure timely resolution of technical issues.
The BMC End User License Agreement includes a limitation of liability clause that caps BMC’s liability to the total amount the County paid for the specific licenses related to the claim.
CONSEQUENCE OF NEGATIVE ACTION:
If Track-It is not renewed, DoIT may face challenges in efficiently managing internal support requests and maintaining visibility of IT assets.