To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Contract with CivicPlus, LLC.
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Chief Information Officer, or designee, to execute a contract with CivicPlus, LLC in an amount not to exceed $145,000, subject to CivicPlus's Master Services Agreement, for AudioEye accessibility software and support, hosting, training, security, analytics, and quality assurance for both the County's public and intranet websites, for the period of July 1, 2025, to June 30, 2026.
FISCAL IMPACT:
The cost of this purchase is funded in the Department's FY 25-26 budget. 100% User Departments.
BACKGROUND:
CivicPlus, LLC delivers a comprehensive suite of services to the County, including:
1. Cloud hosting and Support for the Intranet Site: This service ensures the County's intranet site operated smoothly with robust security measures and disaster recovery capabilities, safeguarding the site's integrity and uptime.
2. AudioEye Software for Digital Accessibility: CivicPlus provides AudioEye, a powerful digital accessibility tool designed to automate the detection and remediation of common accessibility issues on the County website. The software offers continuous monitoring and trusted certification to ensure compliance with accessibility standards and enhance user experience for all visitors.
3. Website Hosting, Training, Security, and Support: CivicPlus also manages the hosting, security, and ongoing support of the County's public website, offering comprehensive training to ensure County staff can effectively utilize and maintain the site.
Each of these services is governed by CivicPlus, LLC's Mater Services Agreement, which includes a limitation of liability, capping CivicPlus's liability to the amount paid by County for annual recurring services in the year prior to any claim of liability.
This purchase is being made thr...
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