To: Board of Supervisors
From: Marc Shorr, Information Technology Director
Report Title: Purchase Order with Singlewire Software, LLC
?Recommendation of the County Administrator ? Recommendation of Board Committee
RECOMMENDATIONS:
APPROVE and AUTHORIZE the Purchasing Agent, on behalf of the Chief Information Officer, to execute a purchase order with Singlewire Software, LLC. in an amount not to exceed $2,900 for the purchase of mass notification system services for the period of April 10, 2025, to April 9, 2026.
FISCAL IMPACT:
The cost of this product is included in the Department's FY 24-25 budget. 100% User Departments.
BACKGROUND:
The Department of Information Technology (DoIT) utilizes Singlewire's InformaCast as a mass notification system to efficiently communicate important information. InformaCast enables the quick distribution of alerts, emergency messages, and other notifications to both employees and customers.
InformaCast Gateways serve as a bridge between InformaCast's software and physical communication devices. To ensure seamless integration and effective utilization, DoIT Telecommunications staff will require comprehensive training on the configuration, management, and troubleshooting of these Gateways. This training, provided directly by Singlewire, will cover key topics such as gateway deployment, connectivity with on-premises and cloud-based communication systems, security best practices, and real-time alerting workflows. Additionally, hands-on sessions and technical documentation will be included to equip DoIT telecommunications staff with the necessary expertise to maintain and optimize the system independently.
Singlewire's Master Terms and Conditions include an indemnification clause, where the County agrees to hold Singlewire harmless for any claims arising from the County's actions, such as improper use of the products, violation of the agreement, or infringement on third-party rights. The agreement also includes a limitation of l...
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